Refund policy (draft)

Unused eSIMs: if you have not installed your eSIM, you can get a full refund within 30 days of purchase.

Faulty eSIMs: if your eSIM does not work and we cannot fix it, we will replace it or refund you.

Installed eSIMs that have been used, and top-ups, are not refundable except where required by law.

If we cannot supply your eSIM, we refund you automatically.

Nothing in this policy limits your rights under the Australian Consumer Law.